Privacy
Policy
Your privacy is fundamental to our mission. Learn how Hangzhou ITGen Technology protects your data across our veterinary diagnostic platforms.
Effective Date
December 22, 2025
Hangzhou ITGen Technology Co. Ltd ("we," "us," or "our") operates the websites antigenne.com (Official Corporate Site) and ingen.com (Retail Platform). This Privacy Policy describes how we collect, use, and share information from users of our websites, including our specialized sub-brands:
1 Information We Collect
We collect information to provide better services to our veterinary and farming partners:
Contact Information
Name, email address, phone number, and physical farm/clinic address when you fill out an inquiry form or create a retail account on ingen.com.
Business Details
Farm size, species raised (e.g., cattle, canine), professional credentials for veterinary verification, and operational requirements for bulk orders.
Order History
Records of the diagnostic kits (SaberVet/Vamber) you have purchased, including quantities, frequencies, and product preferences for OEM customization.
Automatically Collected Data
IP addresses, browser types, browsing behavior on our sites via cookies, Google Analytics, and device information for security and optimization purposes.
2 How We Use Your Information
We use the collected data for the following purposes:
Order Fulfillment
Processing transactions on our retail site and delivering diagnostic products to your location, including coordination of bulk orders and OEM manufacturing.
Technical Support
Providing guidance on test result interpretation for SaberVet rapid tests, Vamber ELISA protocols, and troubleshooting assistance.
Brand Communications
Informing you about new diagnostic breakthroughs, seasonal disease alerts relevant to your animal species, and product updates from our research team.
Compliance & Security
Meeting legal and regulatory requirements for the sale of veterinary diagnostic products, maintaining ISO standards, and ensuring GMP compliance.
3 Data Sharing and Disclosure
Important: We Do Not Sell Your Personal Data
Your privacy is not for sale. We only share information with trusted partners for essential services.
We only share information with:
Logistics Partners
To deliver your SaberVet and Vamber kits securely and efficiently, including international shipping for global OEM clients.
Payment Processors
Secure third-party gateways on ingen.com (e.g., PayPal, Stripe) and bank transfer systems for large bulk orders.
Legal Authorities
When required by law to prevent fraud, address biosecurity concerns, or comply with veterinary product regulations.
4 SaberVet and Vamber Brand Specifics
SaberVet
Animal Rapid Test KitsInformation collected may be used to provide instant field-testing support and bulk-order customization for large ranches.
- Field deployment guidance
- Bulk order customization
- Low MOQ options
Vamber
Pet ELISA KeyLaboratory-related data may be collected to ensure the correct application of ELISA reagents and to provide specialized technical manuals.
- Protocol optimization
- Technical documentation
- Quality assurance support
5 International Data Transfers
Global Operations
As a global provider based in Hangzhou, China, your data may be transferred to and processed in countries outside of your residence. We ensure that such transfers comply with applicable data protection laws (including GDPR for our European clients) through standard contractual clauses and adequate safeguards.
6 Your Rights
Depending on your location, you have the right to:
Access Your Data
Request a copy of all personal information we hold about you
Correct Information
Update or correct any inaccurate personal data
Delete Your Data
Request deletion of your personal information (subject to legal requirements)
Object to Processing
Object to certain types of data processing
Restrict Processing
Limit how we use your personal information
Withdraw Consent
Unsubscribe from marketing emails via the "Unsubscribe" link
7 Contact Us
For any questions regarding this Privacy Policy or the data handled by Hangzhou ITGen Technology Co. Ltd, please contact us at:
Company Information
Digital Platforms
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our websites and updating the "Effective Date" at the top of this page.
For questions about veterinary diagnostic OEM manufacturing, bulk orders, or private label solutions, please refer to our main business contact channels.