Shipping & Returns Policy
Professional delivery service with DDP coverage for clinical and laboratory partners worldwide. Transparent policies designed for diagnostic professionals.
Shipping Regions & "All-In" Rates
We provide Free Standard Shipping and DDP (Delivered Duty Paid) service to the following regions:
North America
- United States
- Canada
Europe
- United Kingdom
- Bulgaria
Asia
- Singapore
- Hong Kong
Customs & Duties (DDP Service)
To provide a hassle-free experience for our clinical and laboratory partners, all orders to the countries listed above are shipped on a DDP (Delivered Duty Paid) basis. This means:
No Hidden Fees
ITGen handles all export and import customs clearances.
Taxes Included
All import duties, VAT, and taxes are prepaid by us. You will not be charged any additional fees upon delivery.
Order Processing & Delivery
Processing
Orders are typically dispatched within 1-2 business days.
Estimated Delivery
Typically 7-12 business days. A tracking number will be sent via email once the shipment is processed.
Tracking
You can track your package directly on our Order Tracking page.
Returns & Replacements
Due to the medical and sensitive nature of diagnostic test kits, returns are only accepted under the following conditions:
DOA (Damaged on Arrival)
Packaging or product is compromised during transit.
Quality Issues
Product fails to meet technical specifications (Batch No. required).
Incorrect Shipment
Items do not match your order.
Notification Required
Please contact us at bree@antigenne.com within 48 hours of receipt.